Frequently Asked Questions
How it works
Can I move in today?
Yes, simply complete your online booking and you can move-in today. Once your booking is complete, we will email you instructions on how to download our App and access the store.
What notice do I need to vacate my unit?
Great news, no notice is needed to vacate your unit. All you need to do is inform us in writing to Barnstaple@breezeselfstorage.co.uk when your unit has been cleared, with an image attached showing the unit empty, clean and the padlock removed – it’s a breeze.
Do we offer 24-hour access?
Our standard access hours are 5AM to 10PM but should you wish to access our stores outside of this period then extended hours can be provided subject to the discretion of Breeze and charges may apply.
Are you open on Bank Holidays and Christmas
Yes, you can access our stores all year round.
How do I pay for my storage?
At Breeze we make payment easy by using a continuous card payment provider. This means you only provide us with your debit or credit card details once and we do the rest. All major cards accepted. We do not accept cash, cheque or bank transfer.
Do I have to pay a deposit?
No, at Breeze we do not charge for a deposit.
Our facilities
Is there parking on site?
Yes. We offer on site parking spaces for all customers.
Does each store have trolleys available?
Yes. We have trollies and pallet trucks available at every store.
Do you offer a forklifting service?
No, we do not offer a forklifting service.
Are the buildings temperature-controlled?
No, our buildings are not temperature controlled; however we ensure the environment is well ventilated and kept in perfect condition for storing your items.
Are there toilets on site?
Yes. Our store has a minimum of one unisex toilet with disabled access on the ground floor.
Are pets allowed to come into the stores?
No, we do not allow pets. Guide dogs are allowed.
Insurance
Do I need to use StoreProtect?
No. You can insure your possessions under your own insurance policy, however the policy must state
that it covers your possessions whilst within a storage facility and note the name and address of the
store that you are using.
You will also need to provide the store with a copy of your policy documentation.
How much do you charge for protecting goods in storage?
Our StoreProtect fees are calculated according to the Maximum Replacement Value of your goods. The more valuable your possessions the more expensive the insurance cover will be. Our cover starts at £12.50 per month for £2,000 worth of cover.
How do I value my possessions?
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:
- household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
- any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
- documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents.
Storing items
Is there anything I cannot store?
Yes, for safety, legal, and hygiene reasons, certain items are strictly prohibited in self-storage units. These include:
- Hazardous or flammable materials: such as petrol, paint thinner, fireworks, gas canisters, and lithium-ion batteries (due to fire risk).
- Perishable goods: including food, plants, or anything that could rot or attract pests.
- Illegal or stolen items: such as unlicensed firearms, drugs, or counterfeit goods.
- Living beings: no animals or humans may live or be kept in a unit.
- Wet or damp items: these can cause mould and damage to your belongings and others’ units.
How long can my possessions be in storage?
There is no fixed time limit. You can store your belongings for as short or long as you need – whether it’s a few weeks or several years.
Do I need insurance?
At Breeze the safety and security of your belongings is our utmost priority. However, in the unlikely event
that something happens to your belongings, such as a fire or flood, whilst storing with us, we require all
customers to have adequate insurance to cover the replacement value of your goods for the duration of your stay.
This is an industry standard and most reputable storage facilities will require it. As an alternative to
arranging your own Insurance we can accept an enhanced liability for Loss or Damage which may occur during
storage under StoreProtect up to your stated Maximum Replacement Value. “StoreProtect” means an agreement by us
to accept an enhanced liability for loss or damage to your goods as described in the StoreProtect Addendum.
Thank you.
Thank you.
